Question 1

How long does delivery take?

Accepted Answer

Dubai orders typically arrive in 1–2 days, Abu Dhabi and Sharjah in 1–3 days, and other emirates in 2–5 days. Our team confirms any applicable delivery charge before payment.

Question 2

Can I change or cancel my order after placing it?

Accepted Answer

You can request a cancellation or change within 2 hours of placing your order by contacting our support team. Once the order is dispatched, it cannot be modified.

Question 3

What payment methods do you accept?

Accepted Answer

No payment is collected when an order is submitted. Our team calls to confirm stock, any delivery charge and the available payment method before accepting the order.

Question 4

Are your products brand new and original?

Accepted Answer

Yes. All products sold on QuickCart are 100% brand new, factory sealed, and sourced from authorised distributors. Every product comes with an official manufacturer warranty.

Question 5

What is the return window?

Accepted Answer

We accept returns within 14 days of delivery for defective, damaged, or incorrectly shipped products.

Question 6

How long does a refund take?

Accepted Answer

Once we receive and inspect the returned item, an approved refund is arranged using an appropriate documented method.

Question 7

Do I need an account to place an order?

Accepted Answer

No. Guest checkout is available — you only need an email for the receipt. After ordering you can set a password to save your details, track orders, manage returns and view your order history.

Question 8

Are the products under UAE warranty?

Accepted Answer

Yes, all products come with manufacturer warranty valid in the UAE. Apple products have warranty serviced at authorised Apple centres across the UAE.

Question 9

Do you offer same-day delivery?

Accepted Answer

Same-day delivery is available for orders placed before 12 PM for select Dubai locations. Contact us to confirm availability for your area.

Frequently Asked Questions

Orders & Delivery

Products & Stock

Returns & Refunds

Account & Orders