Return Policy

Eligible Returns

We accept returns within 14 days of delivery for the following reasons:

• Product arrived damaged or defective
• Product does not match the description on our website
• Wrong item was delivered
• Device fails to power on or has hardware issues on first use
• Missing accessories or components listed in the box contents

Non-Returnable Items

• Products with physical damage caused after delivery
• Items with broken seals or missing original packaging
• Products returned after the 14-day window
• Software or digital licenses that have been activated
• Customised or special-order configurations

How to Return

1. 1

   Submit a return request

   Go to My Orders, select the order, and click "Request Return". Provide the reason and any photos if applicable.

2. 2

   Wait for approval

   Our team will review your request within 1–2 business days and notify you via email.

3. 3

   Free pickup

   Once approved, we will arrange a free courier pickup from your address at a convenient time.

4. 4

   Inspection & refund

   After we receive and inspect the item, your refund will be processed within 3–5 business days to your original payment method.